Privacy Policy

This Privacy Policy explains how Mensora Systems LLC ("Mensora", "we", "us") and its application "Mi Agente de Redes" collect, use, and protect information in connection with our marketing and customer-communication automation services across all of our brands and websites. By using our services or interacting with our connected social media accounts, you agree to this Policy.

Websites & brands covered by this Policy

Mensora Systems LLC operates several brands and websites. This Policy, and our app "Mi Agente de Redes", apply to all of them:

• Mensora Systems — mensorasystems.com
• Mensora Web Studio — mensorawebstudio.com
• Mensora Insurance — mensorainsurance.com
• SLV Luxury — slvluxury.com
• Mensora Systems LLC — the company that operates the brands above.

Our app manages and publishes content to social media accounts (Facebook and Instagram) that belong to these brands, and helps us respond to people who contact those accounts.

1. Information we collect

• Contact and lead information you provide to us directly — such as your name, business name, email address, and phone number — when you fill out a form, message us, or request our services.
• Social media data from accounts we manage on our own behalf, and public interactions (comments and messages) that people voluntarily send to those accounts, accessed through the official Meta (Facebook and Instagram) APIs.
• Usage and technical data such as pages visited and general analytics, used to improve our services.

2. How we use information

• To respond to messages and comments, answer questions, and provide customer service.
• To follow up with people who have expressed interest in our services and to schedule appointments they request.
• To publish and manage content on social media accounts we own or are authorized to manage.
• To operate, maintain, and improve our services.

We do not sell your personal information, and we do not send unsolicited messages to people who have not contacted us or opted in.

3. Meta Platform data

Our app uses Meta's official Facebook and Instagram APIs. Any data accessed through these platforms is used only to provide the features described above (responding to messages and comments, and publishing content on authorized accounts), in accordance with the Meta Platform Terms and Developer Policies. We do not transfer this data to third parties except as required to operate the service or by law.

4. Data sharing and processors

We use trusted third-party service providers (such as hosting, database, email, calendar, and communication providers) solely to operate our services. These providers process data on our behalf under confidentiality obligations.

5. Data retention

We keep information only as long as necessary to provide our services and to meet legal, accounting, or reporting requirements. You may request deletion at any time (see below).

6. Your rights & data deletion

You may request access to, correction of, or deletion of your personal information at any time. To request deletion, see our Data Deletion Instructions or contact us at the email below.

7. Security

We use reasonable technical and organizational measures to protect information against unauthorized access, loss, or misuse.

8. Contact us

Questions about this Policy or your data:
Mensora Systems LLC
Email: hello@mensorasystems.com